How can we help?

Your inbox unlocks once 5 people have written to you. That is what keeps senders anonymous: with several cards arriving, shuffled and without exact timestamps, no message can be pinned to one person. Share your link and the counter fills up.

Recipients never see who wrote a card. Senders don't even need an account. We store only a coarse, one-way fingerprint for abuse prevention, never a name or address next to a message. The full detail is in our Privacy Policy.

Every message passes automated AI screening before it reaches anyone. Insults, harassment, and unsafe content are turned away; honest and even critical feedback gets through when it's respectful. Screening is automated, so if something slips past, report it and we'll act.

Report it. In the mobile app, tap Report on the card (you can also block that sender). On the web, email us at hello@totell.com with the wording of the card. We review reports and act within 24 hours, and we remove content and suspend accounts that break our Terms.

Some short, common names are reserved and offered for a one-time fee. You get the clean link totell.com/yourname, a QR code with your name at the center, and the name stays yours while your account is in good standing. Payment is handled by Stripe; we never see your card details.

Yes, within 14 days if the name has not been activated yet. Email hello@totell.comfrom the address you used at checkout and we'll sort it out. See Terms for the full policy.

Open Settingsand edit your username. Your old link stops working once you change it, so update it wherever you've shared it.

In the mobile app: Delete my account on the home screen. On the web, email hello@totell.comfrom your account address and we'll delete your account and its cards. You can also request an export of your data.

Protected brand names aren't sold self-serve. Start the request on the signup page by entering the brand name, or email hello@totell.com. We verify the company, then send a secure invoice and assign the name to your representative.